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Returns Policy

When can I claim a refund or exchange?

Under Australian Consumer Law, you are entitled to a refund or exchange if the item you have ordered has a major problem. This is typically when the item is either:

  • not in a merchantable condition
  • not able to perform its intended purpose
  • not matching the description provided.

If your item has a problem that is not major (i.e. easily fixed), we may elect to repair it within a reasonable time, before a refund or exchange is considered. We typically do not provide refunds or exchanges in the following cases:

  • You change your mind about your purchase.
  • You purchased the wrong product.
  • There is a fault in the product that you were already aware of or we have specifically advised about.
  • The item is damaged due to non-recommended use of the item, alterations not done by us, or any other factors beyond our control.

We may provide a cancellation of your order if you notify us before your item is dispatched. However, cancellations are provided at our discretion so please order carefully.

How do I request a refund or exchange?

Please send all requests for refund/exchange through either our

  • email: cs@pcbyte.com.au
  • phone: (02) 9737 0306

You must provide the following details when you contact us:

  • Your name, address and contact details.
  • Proof of purchase in the form of a tax invoice (preferred) or tax invoice number.
  • The reason you wish for a return.

Where possible, we would like to troubleshoot your issue and resolve it without the need for a return process. If we find that a return for your item is necessary, we will provide you with a return authorisation (RA) number. Please do not send items to us without a RA number, as this may delay the processing of your item.

If you are seeking a refund or exchange for a networking item (e.g. routers, modems, wi-fi range extenders), we ask that you contact the manufacturer first and get a case number before contacting us. This will help speed up the returns process.