Ubuddy AI Shopping Assistant Terms & Conditions
1 About Ubuddy
Ubuddy is an artificial intelligence (AI) shopping assistant provided by Umart Online to help customers search for products, compare specifications, explore compatibility and make informed purchasing decisions.
Ubuddy uses AI technology to generate responses automatically. Its responses are not necessarily reviewed or verified by Umart staff.
By using Ubuddy, you acknowledge that it is an AI-powered service and agree to these Terms & Conditions.
2 Accuracy of AI-Generated Information
While Umart makes reasonable efforts to provide accurate and helpful information, Ubuddy may occasionally generate inaccurate, incomplete, outdated or misleading responses.
Information provided by Ubuddy is intended as general shopping assistance and should not be treated as a guarantee of product specifications, performance, compatibility, pricing or availability.
Customers should verify important product information against the relevant product listing or contact Umart before purchasing.
3 Product Specifications and Compatibility
Ubuddy may provide recommendations regarding computer components, hardware compatibility, system configurations and product suitability.
These recommendations are generated automatically and may not account for all technical requirements, including BIOS versions, firmware, physical dimensions, power requirements, cooling, operating system compatibility or other configuration limitations.
Customers are encouraged to verify compatibility before purchasing, particularly when selecting components for a custom-built computer.
Where Umart expressly confirms a particular configuration or provides a separate custom PC assembly service, the applicable service terms and statutory consumer rights continue to apply.
4 Pricing and Product Availability
Prices, promotions, stock availability, delivery estimates and other commercial information provided by Ubuddy may change or may not reflect current information.
Customers should refer to the relevant Umart product listing and checkout for current pricing, availability and applicable purchase conditions.
Ubuddy-generated responses do not independently constitute a binding quotation, order acceptance or guarantee of stock availability.
5 Privacy and Data Collection
When using Ubuddy, information submitted through the chat service may be collected and processed to respond to enquiries, operate the service, maintain security and improve customer support.
Personal information will be handled in accordance with Umart's Privacy Policy and applicable privacy laws.
Customers should avoid entering passwords, payment card information or unnecessary sensitive personal information into Ubuddy.
Where third-party AI service providers process customer information, Umart will provide relevant information about those arrangements in its Privacy Policy or applicable collection notices.
6 Acceptable Use
Customers must not use Ubuddy to:
Engage in unlawful, fraudulent, abusive or harmful activities.
Submit malicious code or attempt to compromise the service.
Attempt to bypass security controls or gain unauthorised access to systems or information.
Infringe the intellectual property, privacy or other legal rights of third parties.
Interfere with the operation or availability of Ubuddy.
Umart may restrict or suspend access where reasonably necessary to prevent misuse, protect users or maintain service security.
7 Service Availability
Ubuddy may be modified, updated, suspended or temporarily unavailable due to maintenance, technical issues or service improvements.
Umart does not guarantee uninterrupted availability or error-free operation of Ubuddy.
8 Limitations and Consumer Rights
Ubuddy is provided as a shopping assistance tool.
To the extent permitted by law, Umart does not guarantee that every AI-generated response will be accurate, complete, current or suitable for a customer's particular requirements.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded.
9 Feedback and Improvements
Customers may provide feedback about Ubuddy, including reporting incorrect recommendations or inaccurate information.
Umart may use feedback to improve the quality, accuracy and functionality of its services, subject to applicable privacy laws and its Privacy Policy.
10 Changes to Ubuddy
Umart may update Ubuddy's features, functionality and operating arrangements from time to time.
Any amendments to these Terms & Conditions will take effect in accordance with the applicable provisions governing changes to Umart's Terms & Conditions.
